The refund policy was changed this year to better protect our business and ensure that we can continue to provide quality and affordable youth sports to our community.

I want to give you some background with regards to how our organization works.

Our registration process is done with every intent to give our customers as much information as we have at the time of registration. However, in any given year and in any given sport, and at any given age or grade level, we may have 8 children sign up, or we may have 18 children sign up. We do not know that until the end of the registration process.

Our sport managers work very hard to have volunteer coaches in place before the registration process begins. However, depending on registration numbers, at times we have too many children and too few coaches. We are also obliged to support our volunteer coaches in working with them to determine practice days and times that fit with their schedule.

However, not only must we schedule practices that fit with the coaches schedule, we also must share the school facilities with other youth sport organizations and to do that, we must wait until registration closes, determine the teams , AND then sit down at a coaches meeting with other youth sport organizations to schedule practice times on the fields and in the gymnasiums of our city and schools. The time for practice is further limited by school and community events which is frustrating and inconvenient for us all.

Once coaches, teams, and practice times have all been determined, we get that information as quickly as we can to our customers – families and children. Do we require families to have some flexibility in their calendars and schedules when signing up? Yes, we are a community run organization that relies on volunteer coaches. And the success of a community run program depends upon a certain level of collaboration by all – the organization, coaches, and families - to work together for the greater good of all. In this manner, we are able to provide a quality youth sport experience for many children at very reasonable and affordable rates.

If the end result of this process is that it does not fit our customer’s schedule and a refund is requested, our policy is designed to protect our organization in a way that covers the cost of the registration/refund process and to give our customers a credit towards another sport season. This policy is critical to our goal of continuing to provide quality and affordable youth sports to our community.

For instance, when a customer decides that the finalized schedule doesn’t work for them, at that point our organization has assigned and trained the coach, organized the team, scheduled practices, purchased equipment and t-shirt uniforms, serviced and prepared fields, hired gym supervisors, coordinated officials, and organized practice and games based on our customer’s registration.

When a customer requests a refund and withdraws their child from the team, that leaves the team short one player and the time, effort, and expense required by the sport manager and administrative staff to register and process the child, becomes a significant and prohibitive cost to our organization.

Our refund policy takes into consideration the cost of the work associated with the organization and registration service and provides the customer with an opportunity of credit towards our next sport season, thus allowing us to keep registration costs as affordable and competitive as possible for you our customer.